PRIVACY POLICY

This Privacy Notice explains how we at Bracken Brae Bed and Breakfast use any personal information we collect about you.

What information we collect about you

If you make a booking with us directly we will require your email address, name and sometimes a contact telephone number.

When you book with us through Airbnb we do not collect, store or pass on any information about you. We take a note of your name and length of booking and any further communication is done through Airbnb. To find out how Airbnb use your personal data, please refer to their Privacy Policy

How we use the information we hold on you

We use your email address to confirm your booking and to send you directions to Bracken Brae.

We will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.

We will not contact you by email or telephone after your stay unless there is a valid reason e.g. you have left something behind.

You will not be added to a marketing distribution list and we will not pass on your details to a third party

Your financial information

Airbnb bookings – Airbnb ask you for your card details when you sign up with them. They take the payment for your stay and pass it on to us on the day of your check in.

Direct bookings – If you book directly with us we will ask you to pay using a third party system, Worldpay Zinc. We will send you a payment link that takes you straight to their website where you will be asked for your card details. To find out how Worldpay Zinc use your personal data, please refer to their Privacy Policy

How your data is stored

Your email address and our correspondence with you are stored securely on our password protected Gmail account.

You can request to see this information at anytime.